This policy explains what we collect when you use plgoodsco.store, why we collect it, how long we keep it
and what you can ask us to do about it. PL GOODS LLC, trading as PL Goods Co., is responsible for
the information described here.
WHAT WE COLLECT
When you place an order we collect your name, billing address, delivery address, email address and phone
number if you give one. We collect the contents and value of the order. We do not collect or store your
full card number — payment details go directly to our payment processor, and what comes back to us is
whether the payment succeeded, the card type and the last four digits.
When you contact us we keep the message and our reply, so that the next person you speak to has the
history.
When you browse we collect technical information automatically: IP address, browser type and version,
device type, operating system, the pages you viewed and the time you viewed them, and the site that
referred you if there was one.
If you sign up for email we keep your address and your preference, and we record when and how you gave it.
WHY WE COLLECT IT
To take, pack, ship and support your order — this is what we need to perform the contract you entered.
To detect and prevent fraud, to secure the site, and to improve what we sell and how we sell it — these
are our legitimate interests, and we balance them against your rights. To meet legal obligations,
particularly tax and accounting record-keeping. To send marketing email, but only where you have asked
for it.
WE DO NOT SELL YOUR DATA
We do not sell personal information and we do not share it with anyone for their own marketing. That is a
flat rule, not a policy with exceptions.
WHO WE SHARE IT WITH
Only the parties who make an order happen, and only with what they need: our payment processor, our
fulfilment partner and its carriers, our email provider if you have subscribed, and our hosting and
analytics providers. Each is bound to use the information only on our instructions. We also disclose
information where the law requires it, or to establish or defend a legal claim.
COOKIES
We use cookies that are strictly necessary — session, cart and security — and these cannot be turned off
without breaking the site. We also use analytics cookies to understand which pages people use, and these
you can decline. Your browser can block or delete cookies; blocking the necessary ones will stop the cart
working.
HOW LONG WE KEEP IT
Order records are kept for seven years, because tax law requires it. Support correspondence is kept for
three years. Marketing subscriptions are kept until you unsubscribe, plus a short suppression record so we
do not accidentally email you again. Technical logs are kept for twelve months. After those periods
information is deleted or anonymised.
SECURITY
The site runs over encrypted connections throughout. Access to order data is limited to the people who need
it. We keep our platform patched. No system is perfectly secure, and we will not pretend otherwise — if a
breach affects you we will tell you and tell the relevant authority within the time the law allows.
YOUR RIGHTS
You may ask us for a copy of what we hold about you, ask us to correct anything wrong, ask us to delete
information we no longer need, object to processing based on legitimate interests, ask us to restrict
processing while a dispute is resolved, and ask for your information in a portable format. If you are a
California resident you have specific rights under the CCPA, including the right to know, the right to
delete, and the right to opt out of sale — and as above, we do not sell. Exercising any of these rights
costs nothing and we will never treat you differently for asking.
Email support@plgoodsco.store to exercise any right. We respond within thirty days. We may ask you to confirm
your identity first, so that we do not hand your information to someone else.
CHILDREN
This site is not directed at children and we do not knowingly collect information from anyone under
thirteen. If you believe a child has given us information, tell us and we will delete it.
OTHER SITES
Where we link to another site, that site’s privacy policy governs it, not ours.
WHERE YOUR INFORMATION IS HELD
Our hosting, payment and fulfilment providers operate within the United States, and your information is
stored and processed there. Where a provider processes information outside the United States, we require
contractual protections at least equivalent to those described in this policy before any transfer happens.
AUTOMATED DECISIONS
We do not make decisions about you by automated means alone. Our payment processor runs automated fraud
scoring on transactions, which can decline a payment. If a payment of yours is declined and you believe it
was wrong, contact us and a person will look at it.
DO NOT TRACK AND GLOBAL PRIVACY CONTROL
Browsers send these signals inconsistently and there is no agreed standard for honouring them. Our position
is simpler than a signal: we do not sell personal information and we do not share it for cross-context
behavioural advertising, whatever your browser sends.
MARKETING EMAIL
Every marketing email carries a one-click unsubscribe, and unsubscribing takes effect immediately rather
than in the ten days some senders reserve. Unsubscribing from marketing does not stop transactional email
about an order you have placed — you will still get dispatch and delivery notices, because those are part
of the contract rather than marketing.
IF YOU ARE UNHAPPY WITH HOW WE HANDLED YOUR DATA
Tell us first at support@plgoodsco.store and we will investigate and reply. If you are not satisfied with our
answer you are entitled to complain to your state attorney general or the relevant supervisory authority,
and nothing in this policy restricts that right.
CHANGES
If we change this policy we will post the new version here with a new date, and where the change is
significant we will tell subscribers by email.