There is no call centre here and no ticket queue. Email is the fastest way to reach us and it is read by
the same small team that chose the products, so you will not be handed between departments.
HOW TO REACH US
Email: support@plgoodsco.store
Phone: (702) 563-9498
Location: Port Orange, Florida
WHEN WE ANSWER
Monday to Friday, 9am to 5pm Eastern. We answer email within one business day, and usually the same day
if you write before early afternoon. Messages that arrive over a weekend or a public holiday are answered
on the next business morning. We would rather give you a real answer on Monday than an automated one on
Saturday.
WHAT TO INCLUDE
If your message is about an existing order, the order number gets you a useful answer in one reply
instead of three. If something arrived damaged, attach photographs of both the item and the outer carton
before you discard any packaging — we cannot open a carrier claim without them, and the carrier will not
accept a claim once the packaging is gone.
WHAT WE CAN DO ON THE PHONE
We can answer questions about products, materials, sizes, care and the status of an order. We cannot take
a card number over the phone, and we will never ask you for one. All payment happens on the website
through our payment processor, over an encrypted connection, and we never see or store your full card
number. If someone calls you claiming to be from PL Goods Co. and asks for card details, it is not us —
hang up and email us.
RETURNS
Do not send anything back before you have written to us. Email first and we will confirm the address and
the reference to write on the parcel. A return that arrives unannounced can take considerably longer to
match to your order and refund.
PRESS AND SUPPLIER ENQUIRIES
Use the same email address and put PRESS or SUPPLIER at the front of the subject line so it reaches the
right person quickly.