Ordering
Do I need an account to order?
No. You can check out as a guest. An account only saves your addresses and order history for next time.
Can I change or cancel an order after placing it?
Yes, if it has not shipped — email us and we will cancel and refund in full. Once it has a tracking number it has to be handled as a return.
Do you take phone orders?
No. All orders go through the website, which is also what keeps your card details out of our hands.
Is my payment secure?
Yes. Payment is handled by our payment processor over an encrypted connection. We never see or store your full card number.
Shipping
How long will my order take?
It leaves within one to two business days, then three to seven business days in transit for standard shipping in the contiguous United States.
Do you ship internationally?
Not at the moment. We ship within the United States only, including Alaska, Hawaii and Puerto Rico.
My tracking has not updated. Should I worry?
Not for the first twenty-four hours — that gap is normal. If it has not moved in four business days, tell us and we will open a carrier inquiry.
Why did my order arrive in two boxes?
Larger orders sometimes ship from more than one facility. You are not charged twice and each parcel has its own tracking.
Returns
What is your returns window?
Thirty days from delivery, for unused items in original packaging. We do not ask you to explain why.
Who pays for return shipping?
We do if the item is faulty, damaged or not as described. You do if you changed your mind.
Something arrived broken. What do I do?
Photograph the item and the outer carton before discarding any packaging, and email us within seven days. We replace breakages outright and we do not ask you to send the broken piece back.
How long does a refund take?
We inspect within two business days of arrival and refund the same day it passes. Your bank then takes three to five business days, occasionally up to ten.
Product care
How do I look after cast iron?
Wash it warm with a brush, dry it on the heat, and wipe a very thin film of oil over the cooking surface. Do not leave it wet and do not put it in a dishwasher.
Can my cutting board go in the dishwasher?
No. Wood boards must be hand-washed and stood on edge to dry. A dishwasher will split one along its glue lines, and that is not a warranty claim.
Is your cookware induction compatible?
The cast iron and tri-ply lines are. The carbon steel wok is, on a flat-bottomed hob. The nonstick aluminium pan is not.
How often should I oil a board?
About once a month with ordinary use, and whenever it starts to look dry or pale. Board cream is cheap and a dry board is how boards crack.
Payment
What payment methods do you accept?
All major credit and debit cards, plus the digital wallets your browser or device supports at checkout.
Do you charge sales tax?
Where we are required to. Tax is calculated at checkout from your delivery address and shown before you pay.
Will the charge on my statement say PL Goods Co.?
Yes. Your statement will show our trading name. If you see a charge you do not recognise, contact us before your bank — we can usually identify it in minutes.
Do you offer gift cards?
Not currently.