HOW PAYMENT WORKS
Payment is taken on this website through our payment processor. Your card details are entered into the
processor’s own secure fields and are transmitted directly to them over an encrypted connection. We do
not see your full card number, we do not store it, and it never touches our servers in a readable form.
What we receive back is an authorisation result, the last four digits and the card brand — enough to
match a payment to an order and to handle a refund, and nothing more.
WHAT YOUR STATEMENT WILL SAY
Your card or bank statement will show our trading name, not a third party you have never heard of. If a
charge appears that you do not recognise, email support@plgoodsco.store or call (702) 563-9498 before you dispute it — we can
usually identify it within minutes, and a dispute takes weeks to unwind even when everyone agrees.
WHEN YOU ARE CHARGED
Your card is authorised when you place the order. If an item turns out to be unavailable we cancel that
line and refund it rather than holding your money against a future restock.
ENCRYPTION
The whole site is served over HTTPS, so everything you send us — your address, your email, your order —
is encrypted in transit. Look for the padlock in your browser’s address bar. If it is not there, do not
enter anything, and tell us.
REFUNDS
Refunds go back to the card that paid, because that is the only place a card refund can legally go. Most
appear within five to ten business days of us issuing them, though the exact timing belongs to your bank
rather than to us.
FRAUD
If you believe your card has been used on our site without your permission, contact your bank first — they
can stop the card, which matters more than anything we can do — and then tell us so we can cancel the
order before it ships.