We ship within the United States only, including Alaska, Hawaii and Puerto Rico. We do not currently ship internationally, and we do not ship to freight forwarders.
DISPATCH TIMES
Orders placed before 2:00pm Eastern on a business day are picked the same day. Orders placed after that, or at a weekend or public holiday, are picked the next business day. Almost everything leaves our distribution partner within one to two business days. If an item is going to take longer than that, we email you before it ships rather than after.
TRANSIT TIMES
Standard shipping is three to seven business days in the contiguous United States, depending on distance from the fulfilment center. Expedited shipping is two to three business days. Alaska, Hawaii and Puerto Rico take longer — typically five to ten business days — and some heavier items are surface-only to those destinations. Transit times are business days and do not include the day the parcel is collected.
SHIPPING COSTS
Shipping is calculated at checkout from the weight, dimensions and destination of the order. You will see the exact cost before you pay; we never add a shipping charge after an order is placed. Orders over a qualifying value ship free by standard service, and the current threshold is shown in the cart.
Heavy and oversized items — stand mixers, full dinnerware sets, larger cast iron — carry a dimensional surcharge on expedited services. That surcharge is shown as a separate line at checkout, not folded into the item price.
TRACKING
You will get a dispatch email with a tracking number as soon as the carrier scans the parcel. Tracking can take up to twenty-four hours to start showing movement, which is normal and is not a sign that anything has gone wrong. If tracking has not updated in four business days, contact us and we will open an inquiry with the carrier.
SPLIT SHIPMENTS
Larger orders sometimes ship in more than one parcel, occasionally on different days and occasionally from different facilities. You are not charged twice, and each parcel gets its own tracking number.
DAMAGE IN TRANSIT
Glass, stoneware and ceramics are double-boxed, but carriers are carriers. If something arrives broken, photograph the item and the outer carton before you throw any packaging away, and email us within seven days of delivery. We replace breakages outright. We do not ask you to return a broken item and we do not ask you to deal with the carrier yourself.
LOST PARCELS
If tracking shows delivered and the parcel is not with you, check with anyone else at the address and look in the usual places a driver leaves things. If it has not appeared after twenty-four hours, tell us. We open a carrier trace, and if the trace does not recover the parcel we replace or refund the order. Traces take up to eight business days, which is the carrier’s timetable and not ours.
ADDRESS ERRORS
We ship to the address you enter. If you notice a mistake, tell us immediately — before dispatch we can correct it for free. After dispatch, a carrier redirect costs whatever the carrier charges, and some carriers refuse to redirect at all.